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Visas

Visa Services

Please see the full range of Visa services - both for Immigrant and Non-Immigrant visas - at our Embassy website based in Tokyo.

Customer Service Statement

The Department of State manages the visa process strictly but fairly in order to best protect the United States.  We are committed to the essential openness for which the United States has always been known. Travel to the United States is welcomed and encouraged.

We promise to you, the visa applicant, that:

  • We will treat you with dignity and respect, even if we are unable to grant you a visa.
  • We will treat you as an individual and your case as unique.
  • We will remember that, to you, a visa interview may be a new or intimidating experience and that you may be nervous.
  • We will use the limited time available for the interview to get as full a picture as possible of your travel plans and intentions.
  • We will use our available resources to fairly assist all applicants to get appointments to allow travel in time for business, study, and other important obligations.
  • We will post detailed and accurate information on visa requirements and application procedures on every Embassy and Consulate website.
  • We will provide information on nonimmigrant appointment waiting times at every Embassy and Consulate posted on the State Department's Travel Site http://travel.state.gov.
  • We will explain the reason for any visa denial to you.

Furthermore, if you are a:

  • Student, we will make every effort to ensure that you get an appointment and, if qualified, a visa in time to start classes.
  • Medical and humanitarian emergency traveler, we will expedite processing for those dealing with life threatening emergencies.
  • Business traveler, we will establish appropriate mechanisms to facilitate business travel and expedite cases of particular concern to American business.

At the same time, we expect you, the visa applicant, to:

  • Plan your travel and visa application as far in advance as possible.
  • Complete your application fully and accurately.
  • Be forthcoming about your purpose and plans.
  • Prepare for your interview by being able to clearly and concisely describe your intentions.

Visa Systems Update (August 5, 2014):

  • We have made significant progress and issued most of the delayed visas worldwide.  We are working to bring our systems back to full operational capacity.

    We continue to prioritize immigrant visas, adoption cases, and emergency nonimmigrant visa cases.  We are printing visas for these cases with very few delays.

    We are aware of a small number of visa cases still in process because of system performance issues.  We are working diligently to clear those cases. 
    Visa applicants are advised to expect delays of up to one week in addition to normal processing times.  Please take this into consideration when making travel plans. 
    Please check with the embassy or consulate where you will apply for additional information.  

    Please see our FAQs for further information.

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